Privacy Policy mea444 – Your Data Protection

1 Introduction & Scope of Privacy Policy

This Privacy Policy outlines mea444's commitment to protecting the personal data of all members and users of our platform in Malaysia. We understand that your trust is our most valuable asset, and we take full responsibility for ensuring that the information you share with us is always protected, managed with integrity, and never misused under any circumstances.

This policy applies to all information collected through the mea444 website, mobile app, customer support channels, and all other points of contact between you and our platform. By registering for or using mea444's services, you acknowledge that you have fully read and understood this Privacy Policy.

2 Personal Information We Collect

Mea444 only collects information necessary to provide a safe, efficient service that complies with legal requirements. The types of information we collect can be grouped into several key categories:

All information is collected directly from you during registration, platform use, or through communications with our support team. We do not collect personal data from third-party sources without your knowledge.

3 How We Use Your Personal Data

Collected information is used responsibly and solely for the following legitimate purposes:

• Processing account registrations and verifying member identities through the KYC process as required by regulators.
• Processing all financial transactions including deposits via DuitNow, FPX, TNG eWallet, GrabPay, Boost, and other local payment methods.
• Detecting and preventing fraud, money laundering, unauthorised access, and other illicit activities on the platform.
• Providing effective customer support and promptly resolving any member enquiries or complaints.
• Sending important notifications related to accounts, transactions, promotions, and platform updates — subject to your communication preferences.
• Monitoring gameplay patterns for Responsible Gaming purposes to safeguard the well-being of all members.
• Complying with legal obligations and reporting requirements to the relevant authorities in Malaysia.
• Improving platform products and services based on anonymised and aggregated usage data analysis.

4 Information Sharing & Disclosure

Mea444 does not sell, rent, or disclose members' personal data to third parties for commercial purposes. However, in certain limited situations, your information may be shared with the following parties:

• Payment Service Providers: Information required to process transactions is shared with trusted payment providers such as DuitNow, FPX, and e-wallet operators. They are bound by strict confidentiality agreements.
• Legal Authorities: mea444 may be required to disclose certain information to authorities, law enforcement agencies, or regulatory bodies when mandated by Malaysian law.
• Integrated Technology Partners: Technology providers supporting platform operations (such as cloud and cybersecurity services) have limited access to data for operational purposes only, under binding data protection agreements.
• Fraud Investigation: In cases involving serious fraud suspicion, information may be shared with fraud prevention agencies or relevant financial institutions for investigation purposes.

In all of the above sharing scenarios, mea444 ensures that only the minimum necessary information is disclosed, and all data recipients are bound by adequate data protection agreements.

5 Cookies & Tracking Technologies

The mea444 platform uses cookies and similar tracking technologies to enhance the user experience and ensure account security. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and language preferences. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting statistical data on how members use the platform to help us improve the user experience. All data is collected anonymously.
• Functional Cookies: Storing your personal preferences such as display settings, preferred language, and gaming preferences so you don't have to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious login patterns, unusual account activity, and other security threats that may compromise your account.

You can manage your cookie preferences through your browser. However, disabling essential cookies may prevent you from fully using certain features on the mea444 platform.

6 Data Security Measures

The security of your personal data is a responsibility we take seriously. mea444's security infrastructure encompasses multiple comprehensive layers of protection:

• Data encryption in transit using TLS 1.3 protocol and encryption at rest using AES-256 for all sensitive information.
• Round-the-clock security monitoring, 24 hours a day, 7 days a week, by our dedicated cybersecurity team.
• Periodic penetration testing and security audits by independent third parties to identify and patch any vulnerabilities.
• Role-based access control (RBAC) ensures staff can only access data relevant to their specific responsibilities.
• Regular data backup procedures and a comprehensive disaster recovery plan to ensure data availability and integrity at all times.
• Regular cybersecurity training for all mea444 staff to ensure data protection best practices are consistently upheld.

7 Member Rights Regarding Personal Data

As a mea444 member and as a citizen or resident of Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time. Requests can be made through our official customer support channels.
• Right to Rectification: If any information in your records is inaccurate or outdated, you have the right to request a prompt correction. mea444 will process such requests within a reasonable timeframe.
• Right to Restrict Processing: Under certain circumstances, you may request that we limit how your data is processed, particularly while any dispute regarding data accuracy is being resolved.
• Right to Opt Out of Marketing Communications: You can opt out of receiving any marketing or promotional communications from us by updating your communication preferences in your account settings.
• Right to Erasure: Where data is no longer needed for its original purpose and there is no legal obligation to retain it, you may request its deletion.

To exercise any of the above rights, please contact the mea444 customer support team through the official channels available on our platform. We will process your request in accordance with Malaysia's PDPA guidelines.

8 Data Retention Period

Mea444 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following is a general guide to retention periods:

• Active account data is retained for the duration your account remains active and is used for ongoing service delivery.
• Financial transaction records are retained for a minimum of 7 years in accordance with applicable legal requirements and anti-money laundering (AML) regulations.
• KYC documents are retained for the period required by regulatory authorities, typically no less than 5 years after account closure.
• Security logs and session data are retained for the duration required for security and fraud investigation purposes, then securely deleted.
• Once the designated retention period has expired, data is permanently deleted using secure, irreversible methods.

9 Children's Privacy & Protection of Young Users

Mea444 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect or process personal data from underage children or minors.

• All registration applicants must confirm that they are 18 years of age or older during the registration process.
• Our KYC process is designed to identify and reject registrations by underage individuals.
• If we discover that personal data belonging to someone under the age of 18 has been collected unintentionally, we will delete that data immediately and close the associated account.

If you believe someone under the age of 18 has registered on our platform, please notify our support team immediately so that appropriate action can be taken.

10 Changes to This Privacy Policy

Mea444 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or operational requirements. Any material changes will be communicated to members via:

• In-platform notifications on mea444 will be displayed when you log in following any significant changes.
• Updates to this page will clearly state the effective date at the top of the document.
• Communications via email to the registered address on your account for any significant changes.

Continued use of the mea444 platform after any changes are published constitutes your acceptance of the updated policy. You are advised to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mea444, we are here to help at any time.

• Reach the mea444 customer support team via the live chat channel available on our platform 24 hours a day, 7 days a week.
• Our official email for privacy-related enquiries: [email protected]
• For formal requests related to data access or deletion, please include your account details (username and registered email address) with your request.

Our privacy team is committed to responding to every enquiry within 5 business days. For urgent account security issues, please use the live chat channel for a faster response.